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<title>长宁区旅游服务行业2012年向社会公开承诺</title>
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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>长宁区旅游服务行业</span></b><b><span
lang=EN-US style='font-size:16.0pt'>2012</span></b><b><span style='font-size:
16.0pt;font-family:华文中宋'>年向社会公开承诺</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强区旅游行业行风建设，切实提高工作效率和提升服务水平，长宁区旅游服务行业郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>一、待客服务文明礼貌。做到微笑服务，满意服务，诚挚服务，文明用语，礼貌待客，树立良好的职业道德风尚。确立</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>以人为本</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>的服务理念，提供热情、友好、规范、诚信的服务。一切从满足客人的需求出发，为每一位中外宾客提供诚心、称心、精心的服务，使他们高兴而来，满意而归。</span><span
lang=EN-US style='font-size:14.0pt'> <br>
&nbsp;&nbsp; <b>&nbsp;</b></span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>二、经营场所环境整洁。做到窗明几净，墙壁整洁，不乱张贴。桌面、地面干净，不乱堆<span style='color:black'>物品。办公设施摆放有序，优化经营环境。</span></span></p>

<p class=MsoNormal style='text-indent:30.95pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>三、诚实守信树立形象。恪守合法、公平、诚信的原则，做到主动与游客签订《上海市国际（国内）旅游示范合同》。明确旅游服务标准、明示自选旅游项目及价格、旅游购物次数及时间等内容，自觉接受社会监督，维护长宁区旅游行业良好的窗口形象。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>四、依法经营诚信自律。贯彻落实《上海市旅馆业管理办法》、《旅行社管理条例》，自觉履行《办法》、《条例》赋予旅行社、旅馆业的权利与义务，全面遵守行业规范，维护和谐的旅游经营、消费的环境，完善各项服务措施。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>五、树立形象做好服务。加强员工培训，提高旅游服务意识，强化服务质量，树立上海国际大都市的良好形象。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>六、公开办事接受监督。公开投诉电话，及时受理和处理各类投诉，一般投诉当日处理，</span><span
style='font-size:14.0pt'> </span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>重大投诉当日受理，</span><span lang=EN-US style='font-size:14.0pt'>15</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>天内处理。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span lang=EN-US
style='font-size:14.0pt'>22050830</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>投诉电话：</span><span lang=EN-US
style='font-size:14.0pt'>22050830</span></p>

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